Privacy Policy

🔒 Privacy Policy – Central Haven

At Central Haven, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or contact us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing details, property details (for landlords).
Booking Information: Dates of stay, property preferences, guest details.
Technical Information: IP address, browser type, cookies, device information.
Communication Records: Emails, forms, inquiries, or phone calls with Central Haven.

2. How We Use Your Information

Your information may be used for:

Processing bookings and reservations.
Providing property management services.
Communicating with landlords, guests, and partners.
Improving our website, services, and customer experience.
Meeting legal, tax, and regulatory requirements.

3. Sharing Your Information

We will never sell your data. However, we may share your information with:

Service Providers: Cleaning, maintenance, payment processing, and booking platforms (Airbnb, Booking.com, etc.).
Legal Authorities: When required to comply with law, prevent fraud, or protect our business.
Business Partners: For guest support, check-in/check-out services, or security providers.

4. Cookies & Tracking

Our website uses cookies to:

Improve site functionality.
Analyze visitor behavior for website improvements.
Personalize your browsing experience.
You can manage or disable cookies in your browser settings.

5. Data Security

We implement security measures to protect your data, including:

Secure servers and encrypted databases.
Restricted staff access to personal information.
Regular monitoring for potential breaches.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Correct or update inaccurate data.
Request deletion of your data (where legally permitted).
Opt out of marketing communications at any time.

7. Data Retention

We retain your information only for as long as necessary:

Guest booking details – retained for legal/tax purposes (usually 6 years).
Landlord/property agreements – retained for the duration of the contract + legal requirement period.

8. Third-Party Links

Our website may include links to third-party websites (e.g., Airbnb, Booking.com). We are not responsible for their privacy practices or policies.

9. Children’s Privacy

Central Haven does not knowingly collect information from children under 16. If we learn that such data has been collected, we will delete it promptly.

10. Contact Us

For any privacy-related questions or requests, please contact us:

Central Haven
Connor Maseko
136 Sullivan Road, Southampton, SO19 0HX, United Kingdom
📧 Email: connorsm02@aol.com